How do people find businesses stats

The use of Facebook has become part of our routine. I mean, how else would you connect with your friends? Or share your stories? Or know what events to go to? Or…there is so much more that we depend on Facebook for. Undeniably, Facebook connects more people than any company ever has in the past.

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And, businesses know this too. The popularity of social media, and in particular that of Facebook has made brands rethink their marketing strategies and how they deal with customers. And now, millions of businesses around the world rely on Facebook to connect with people. When it comes to social media, Facebook remains the undefeated champion. Based on the statistics, Facebook is the leading social platform, reaching There are many strong competitors like Instagram, Snapchat, Twitter and a number of others that are trying to compete, but Facebook still stands strong among the competition.

Facebook has the most active users out of all the social media platforms, and people spend hours a day scrolling through their Facebook feeds. One of the reasons why Facebook has been able to maintain its staggering growth is due to its ability to meet its users needs. Over the years, Facebook has surpassed all expectations and has evolved to meet the needs of its growing user base.

The success of Facebook has a lot to do with its willingness to adapt to the latest trends and the changes in user needs. Facebook has 2. Facebook first hit the 1 billion monthly active user mark in October , and crossed the 2 billion active user mark almost 5 years later, in June And since a large portion of Facebook users visit the site on a daily basis, it makes them a great potential audience for your digital marketing efforts. Facebook has more than 80 million small businesses around the world using Facebook Pages Facebook, Your Facebook Page is a place where you can share your business name, address, contact details, and a description about the products or services that your business offers.

It gives you the possibility to increase the online presence of your business. The reason why so many people are using Facebook Pages for their business, is because of the benefits linked to having one.

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By creating a Facebook Page for your business, you can build an audience and connect with people who are interested in what your business has to offer. Your Facebook Business Page also helps to make it easy for people to find out more about your business, or to get in touch with you.

It provides a platform where people can connect with your products or services, and strengthen customer relationships. Customers have the possibility to post questions to your Facebook Page, and your team can respond, which saves time and streamlines communication. A Facebook Business Page is a free opportunity for your business to increase brand awareness and promote positive word-of-mouth. This is despite a series of controversies over privacy, fake news, and censorship on social media, especially Facebook.

Facebook and YouTube continue to be the most widely used social media platforms among U.

Where YouTube and Facebook seem to do better among the adults, Snapchat and Instagram seem to be a preferred choice of social media platform among young adults. The growth in adoption of social media platforms among U. The percentage of adults who say that they use social media platforms such as Facebook, LinkedIn, Pinterest and others over the years largely remains the same. The only social media platform to have seen considerable growth during this period has been Instagram. Knowing the preferred social media platform of U.

Contrary to popular belief, Facebook still remains the dominant social media platform for young adults. This Facebook statistic also shows us that for the most part, young adults prefer to use similar social media platforms to interact with others their age. Great article! I would love to see this broken down by generation. Back in Jan Carlzon, then CEO of Scandinavian Airlines, wrote the definitive work on Moments of Truth, turning complaints into opportunities to win devotees and advocates.

Most importantly, once addressed, complainants become advocates, according to Carlzon. So, customer's need to feel they have a meaningful way to complain - and seek redress. Great comment, Len! Even though Carlzon wrote that back in , it's still just as relevant as it is today.

Just goes to show that some things never change! Great article Toma. Customer experience is the most important priority for any business. Evolving demand of customer self service at their own convenience has raised the use of technology to solve their queries. This also help to retain the customers easily and earn their loyalty. Nice article!! I completely agree about mobile customer experience priority for any kind of business. It helps us to nurture good relationships with our customers. Thanks a lot for sharing this, keep guiding us! A better customer experience will bring customer retention, which will bring more revenue for the company and, a better customer experience for customers will ensure the customer will have a long association with the brands and a positive word-of-mouth.

Thanks for sharing this article on customer experience. I appreciate it. The customer experience plays an important role in building long term relationships between customers and brands. Great stuff, Toma. You have put together all the key-trends and statistics that are essential to make a decision and formulate a CX strategy. Thank you. Customer experience has become a key differentiator for many businesses. Modern customers expect smooth customer experience throughout their journey.

These stats provide this and show that companies should invest more in customer experience. Thank you Toma for this post. Hi Lisanne. We've used tons of sources for this article on CX statistics. Is there a specific statistic above that you would like to know the source? Thank you Toma for sharing these customer experience statistics with us. It was such an informative and interesting post! Such a nice and informative blog and you are right about the fact that customers stay loyal with companies due to the experience they receive. Outstanding article. Such interesting statistics, Toma.

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Loved your article. This is where point-of-purchase displays that provide relevant information, guide customers to the right aisles and much more can be of huge help. In fact, with unique graphics and bold messaging, stores can even pull in customers from afar! That's such a great point, Jeremy. It's an important reminder that the customer experience applies to online and offline. I believe that the future of marketing is authentic engagement on a personal level, and as companies become more and more automated, those who win will be those who know how to maintain their humanity and attention beyond bots and AI.

Start Free Trial. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, your customers will leave you. Cross-device shopping via a wide range of channels has made it difficult for companies to maintain consistency.

But, things have changed. Now, an even more important success factor has appeared. The results? So, where is this revenue growth coming from? A good customer experience means your customers will spend more. And unlike other lists, these CX stats are completely up to date. What is customer experience? So, what can you do to create a positive customer experience?

Customer experience is the new battlefield No one wants to do business with a company that treats you poorly. So, where do you begin? The importance of multi-channel servicing will increase Companies interact with their customers across multiple channels, which can be through forms on their website, live chat , social media and more.

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Are you providing a consistent experience across all channels, both online and offline? It can be challenging, but the gold standard here is IKEA. Mobile customer experience is priority When it comes to providing a positive experience across different channels, mobile customer service is expected to soar.

The reason is simple — a bad mobile experience can do serious damage to your brand! We know it is! There is a huge gap that needs to be taken seriously.